Returns and refund policy

Returns

We have a 5-day return policy, which means you have 5 days after the product is delivered to you for requesting a return. Kindly note, complaints received beyond 5 days of delivery, shall not be entertained.

If there is a quality issue, the product has expired, packaging defect and hence item is damaged or a wrong product is delivered, in such a situation you may please send us an email to our customer support details given below, stating the details of your concern.

While sending the details, please ensure to share the following details a) order number, b) the item name/s, c) picture of the product in respect of which the concern has been raised and d) description of the problem. We shall endeavour to attend to your concern and revert with our feedback on the same at our earliest.

In case your concern was found to be bonafide, we shall send you a return shipping details, as well as instructions on how and where to send your package. Any product which is sent without receiving the return shipping details and instructions from us, shall not be accepted or entertained.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once the return package sent by you has been received by us, we shall acknowledge the same. Post receipt of the return package we shall carry out a physical inspection of the said product and on conclusion of the inspection, if the concern raised by you was found to be bonafide, our team shall get in touch with you and will obtain your choice for refund or replacement and process it accordingly.

Order Cancellations

Order cancellations have to be made within 24 hours after placing an order. To cancel your order, you will have to contact our customer services by sending an email to our customer support email id given below providing  the reference number and details of your order.

In case we receive a cancellation notice, until the time the order has already been processed by us, the order cannot be cancelled. Steamy Amours has complete rights to decide whether an order has been processed or not. You agree not to dispute the decision made by Steamy Amours and accept its decision regarding the cancellation.

Other delivery issues

If you have not received the delivery of your order but have received an intimation by email and/or SMS that your order has been delivered, you may please send us an email or call our customer support email within twenty-four (24) hours of receiving such intimation. Your concern shall be looked into and after ascertaining the genuineness of the concern, our team shall deal with the same appropriately.

You should check all addresses and zip codes carefully before confirming the order. Damage to the product or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee, so please be sure to double-check addresses. You will then be responsible for the charges of a new order.

Customer support details:

Email: [email protected]